2025 WALL CALENDAR

Each order is packaged with care and encased with bubble-wrap to protect the piece from any damage that may be caused during transit.

As outlined in my terms of service [below],  I will make every effort to ship your order in a timely manner. Shipping costs and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on your location and external factors beyond my control.

The risk of loss or damage to products passes to you upon my delivery to the shipping carrier. I am not responsible for any loss or damage that occurs during transit.

RETURNS POLICY:

I strive to provide high-quality products and exceptional customer service. This Returns Policy outlines my guidelines for returns and exchanges. Please read this policy carefully before making a purchase, as by placing an order with me, you agree to adhere to the terms and conditions outlined below.

1. Non-Returnable/Non-Exchangeable Products:

1.1. I do not accept returns or exchanges for products unless they are received in a damaged condition. All sales are considered final.

2. Damaged Products:

2.1. In the unlikely event that you receive a damaged product, please contact me within 72 hours of receiving the item: e.marshallartistry@gmail.com.

2.2. To facilitate the return process, I might require photographic evidence of the damaged product. I will/can guide you through the necessary steps to submit the evidence.

2.3. If the damage is confirmed, I will provide you with options for resolution, which may include a refund, store credit, or a replacement product. The resolution will be determined on a case-by-case basis.

3. Exceptions and Special Circumstances:

3.1. Manufacturing Defects: If you believe that you have received a product with a manufacturing defect, please contact me within 72 hours of receiving the item. I may require additional information or evidence to assess the defect and provide appropriate assistance.

3.2. Damaged During Shipping: If a product is damaged during shipping, I will work with the shipping carrier to resolve the issue. Please contact me immediately upon receiving the damaged shipment. I will require photographic evidence of the damage to initiate the process.

4. Return Shipping:

4.1. In the case of damaged products, I will bear the return shipping costs. I will provide you with a prepaid shipping label or arrange for a courier to collect the damaged item.

4.2. For any other reasons not related to product damage, I do not accept return shipments. Any return shipments received without prior authorisation will not be processed, and the product(s) will be returned to the customer at their expense.

5. Customer Support:

5.1. I will be available to address any questions or concerns you may have. Please contact me through e.marshallartistry@gmail.com for assistance.

6. Changes to the Returns Policy:

6.1. I reserve the right to modify or update this Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on my ecommerce platform. It is your responsibility to review the Returns Policy periodically for any updates.

By proceeding with a purchase on my ecommerce platform, you acknowledge that you have read, understood, and agreed to this Returns Policy.

TERMS OF SERVICE

These Terms of Service outline the terms and conditions governing your use of my ecommerce store. By accessing or using my website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using my services.

1. Use of the Website:

1.1. Eligibility: By using my website, you represent that you are at least 16 years old or have obtained consent from a parent or guardian.

2. Product Information and Pricing:

2.1. Product Descriptions: I strive to provide accurate and detailed descriptions of my products. However, I do not warrant that the product descriptions, images, or other content on my website are error-free, complete, or current. If you have any questions about a product, please contact me before making a purchase.

2.2. Pricing: All prices displayed on my website are in AUD and are subject to change without notice. I make every effort to ensure that pricing is accurate, but in the event of a pricing error, I reserve the right to cancel or refuse any orders placed at the incorrect price.

3. Ordering and Payment:

3.1. Order Acceptance: Placing an order on my website constitutes an offer to purchase the selected product(s). I reserve the right to accept or decline your order in my sole discretion. If I am unable to fulfil your order, I will notify you and provide a refund if applicable.

3.2. Payment: I accept various payment methods as indicated on my website. By providing payment information, you authorise me to charge the applicable amount for your order.

4. Shipping and Delivery:

4.1. Shipping: I will make every effort to ship your order in a timely manner. Shipping costs and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on your location and external factors beyond my control.

4.2. Risk of Loss: The risk of loss or damage to products passes to you upon my delivery to the shipping carrier. I am not responsible for any loss or damage that occurs during transit.

5. Returns and Refunds:

5.1. Returns Policy: My returns and refunds policy is outlined separately. Please refer to my Returns Policy for detailed information on the process and eligibility criteria.

6. Intellectual Property:

6.1. Ownership: All content on our website, including text, images, graphics, logos, and trademarks, is the property of Eryn Marshall Artistry or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content without our prior written consent.

7. Limitation of Liability:

7.1. Disclaimer of Warranties: I provide my services on an "as is" and "as available" basis. I do not make any warranties, express or implied, regarding the operation or availability of my website or the accuracy, reliability, or completeness of any content.

7.2. Limitation of Liability: In no event shall Eryn Marshall Artistry or its affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website, products, or services.

8. Indemnification:

8.1. You agree to indemnify and hold Eryn Marshall Artistry, its officers, directors, employees, and affiliates harmless from any claims, losses, damages, liabilities, and expenses, including legal fees, arising out of your use of our website or violation of these Terms of Service.

9. Governing Law and Jurisdiction:

9.1. These Terms of Service shall be governed by and construed in accordance with the laws of the Australian Capital Territory. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in the Australian Capital Territory.

10. Changes to the Terms of Service:

10.1. I reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting the revised terms on my website. It is your responsibility to review the Terms of Service periodically for any updates.

If you have any questions or concerns about these Terms of Service, please contact me.

PRIVACY POLICY:

Protecting your privacy is important to me at Eryn Marshall Artistry. This Privacy Policy outlines how I collect, use, disclose, and protect your personal information when you use my ecommerce store. By accessing or using my website, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information I Collect:

1.1. Personal Information: I may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, billing information, and contact details when you create an account, place an order, or contact me.

1.2. Usage Information: I may collect non-personal information about your interactions with my website, such as your IP address, browser type, device information, and pages visited. This information is collected through the use of cookies, web beacons, and similar technologies.

2. Use of Personal Information:

2.1. I use the personal information I collect for the following purposes:

- To process and fulfil your orders.

- To communicate with you regarding your orders, inquiries, or other requests.

- To provide customer support and address any issues or concerns you may have.

- To send you promotional offers, newsletters, or marketing communications, where permitted by applicable law.

- To improve my website, products, and services.

- To comply with legal obligations and enforce my Terms of Service.

3. Sharing of Personal Information:

3.1. I may share your personal information with third parties in the following circumstances:

- Service Providers: I may engage trusted third-party service providers to assist us in operating our website, processing payments, delivering products, and providing other services. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.

3.2. Legal Requirements: I may disclose your personal information if required by law, regulation, or legal process, or if I believe it is necessary to protect my rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

4.1. I take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. I cannot guarantee the absolute security of your information.

5. Your Rights:

5.1. You have certain rights regarding your personal information, subject to applicable laws. These rights may include the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights, please contact me.

6. Third-Party Links:

6.1. My website may contain links to third-party websites or services. I are not responsible for the privacy practices or content of those third-party websites. I encourage you to review the privacy policies of those websites before providing any personal information.

7. Children's Privacy:

7.1. My website is not directed to individuals under the age of 16 years old, and I do not knowingly collect personal information from children. If I become aware that I have inadvertently collected personal information from a child, I will take steps to delete such information as soon as possible.

8. Changes to the Privacy Policy:

8.1. I reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on my website. It is your responsibility to review the Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy, please contact me.

Eryn Marshall Artistry

Eryn Marshall

e.marshallartistry@gmail.com